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Delivery Policy

Purchases will be dispatched within 1-3 working days.

Shipping

Europe: 5-7 working days

Tracking

Once your order has been shipped, you will receive an email from our logistics company, Transnatur. In this email you will find the tracking number and instructions you can use to find where your order is.

If you lose this email, you can contact us through: help@plaktonsandals.com and we will send you information about your order.

Size changes

If you want to make a size change, please contact changes@plaktonsandals.com with the Subject: change + your order number.

The shipping of the products to the sender is done through our courier and therefore under our responsibility, you will be charged a contribution towards costs before the return is accepted. Once you have completed the size change process, in which you will have to tell us the new size of the product/s that you want, we will send you the new size and exchange it with the incorrect size.  

The size change process works as follows:

  1. Before 14 days since you receive your order, you have to contact us to changes@plaktonsandals.com
  2. You will be contacted by our team via email and they will ask you for the details of how you want to proceed with the return and more information about the new one.
  3. We will ask you to pay the cost associated to the return, once it is paid and the return accepted, we will proceed to contact our courier company to collect your order and send you the new one.

*Please note that the returned products must be unworn, unwashed, complete with all original tags, and in original and resalable conditions. If the products are not in this condition, we can cancel the change and you will still have to be charged the cost associated to the return.

Returns Policy

If you want to return your order please contact returns@plaktonsandals.com with the Subjectreturn + your order number.

All of our products are made to a very high and careful standard and we hope that you will be happy with your purchase. However, if you are unhappy for whatever reason, you have 14 days of receipt of your order to return it. We can offer a refund of your order, but you will still have to pay for the shipping costs.

The process for returns is as follows:

  1. Before 14 days since you receive your order, you have to contact us to returns@plaktonsandals.com
  2. You will be contacted by our team via email and they will ask you for the details of how you want to proceed with the return.
  3. We will ask you to pay the cost associated to the return, once it is paid and the return accepted, we will proceed to contact our courier company to collect and check the status of your order.

*Please note that the returned products must be unworn, unwashed, complete with all original tags, and in original and resalable conditions. If the products are not in this condition, we can cancel the change and you will still have to be charged the cost associated to the return.

Faulty Products 

If products are faulty in some way, please contact faulty@plaktonsandals.com with the Subjectfaulty + your order number.

We will send you instructions in regard of how to manage your order. You have 14 days of receipt of your order to return your order. We will give you instructions via email on how to proceed.

We may ask you for photographs as well as double check the products once we receive them. If the products are indeed faulty, we will assume the shipping cost and make you a total refund.